How MSPs add a phone division without becoming a phone company.
A straight guide to the four ways an MSP can sell phones — what each one really costs you in time, risk, and control, and which one leaves the client relationship yours. No pitch, no rate card.
Written for small MSPs and break-fix shops whose clients keep asking whether they do phones too.
3CX Titanium Partner- RingLogix Master Agent
- Since 2014
Six things you will know by the end.
The question you keep getting
Why “do you guys do phones too?” keeps coming up, and what it costs you every time the answer is no.
The four paths, side by side
Refer, resell, build your own, or partner — laid out plainly, with what each one asks of you.
Who actually does the work
Support, porting, billing, E911, taxes and filings — who carries each piece under every model.
How the money works
Where the margin sits, how it is split, and what recurring revenue looks like on a real account.
Onboarding a first client
What the first cutover looks like end to end, and what your team is on the hook for.
The honest limits
Where this model is a bad fit, and the questions to ask before you move anybody.
It is the document we would hand a friend who asked how this actually works — not a brochure.
Written by the people who run the phones.
VoIP Country is the partner program of Spark Services — a hosted-voice operator running its own hardware, in space we rent, monitored by people we employ. Everything in the Blueprint comes from cutovers we have actually done, including the ones that went sideways.
- 3CX Titanium Partner
- RingLogix Master Agent
- Since 2014
- US-based support
- Serving North America
Already know you want to talk?
Skip the guide. Bring one or two clients from your book and we will show you the real numbers on them, under NDA, before you commit anyone.